Law Department Management

A company’s culture can cause problems if employees perceive the company as not being concerned about their needs. Corporate culture must be examined to see if it reflects the company’s values and helps employees succeed at their jobs.

We are often told that a defined strategy is needed to achieve success in business. But is an articulated strategy enough? I would argue it is not. There must be shared understanding and alignment across the organization on the desired outcomes for that strategy while also ensuring that resources are enabled and inspired to succeed. This is where an empowered Legal Operations function comes into play.

The ACC-Smarter Law Solutions free benchmarking and consultation service (acc.com/smarterlaw) has proven to be a hit since its launch in 2019. While we are thrilled at the positive feedback we’ve received from our clients, we thought that it would be interesting to respond directly to a few widely held hesitancies expressed by those considering a basic benchmarking or performance improvement process. We gathered some of these questions and sent them to Smarter Law Solutions CEO, Trevor Faure for his candid counsel. We were particularly interested in his perspective on concerns about taking on a consultant agreement in these turbulent times for legal operations.